HOW IT WORKS

• Sign up to receive our e-newsletter.  We’ll inform you when it’s time to place an order and let you know what is available for purchase.   If you receive our newsletter all winter long and never place an order, that’s fine with us.  The decision to place an order is completely up to you.
• Browse our web store.
• Select your produce and farm goods and pay for your order with a credit card. Square is a secure website and PCI Compliant, so your financial information is secure when you make your payment. You may choose to create an account through Square for future payments and orders, but it is not necessary.
• We’ll send you a confirmation email that we received your order, and send you a reminder email a day or so prior to pick-up.
• Pick up your produce on the scheduled Saturday.
• If something comes up after placing your order, please contact us at your earliest convenience so that we may properly cancel your order.

FEATURED ITEMS AVAILABLE IN OUR WEBSTORE

TAKE A GANDER AT OUR WEB STORE

Pick-Up Location

The pick-up location is Emmanuel Lutheran Church, 2589 Chain Bridge Rd., Vienna, VA 22181. Hours are 8 am – 10:30 am.

You will receive an email prior to delivery, and specific directions are included in this email.

Follow Appropriate Pick-Up Etiquette

If you are running late or unable to pick up your order: Prior to each delivery, you will be given the phone number of the delivery employee.  Please contact them directly if you are running late or unable to pick up your order.  Please note that the Kuhn Orchards office is not staffed on Friday evenings or Saturday mornings to take calls or check emails.

If you have not arrived 30 minutes before the end of the pick-up window, the Kuhn Orchards delivery employee will give you a courtesy call.  If he or she is not able to reach you, the employee is not obligated to wait for you.

If you are not able to pick-up your order by 10:30 am, you may make arrangements with the Kuhn Orchards delivery employee to wait an extra 15 minutes as a courtesy period.  The employee will only wait during the courtesy period if they have confirmation from you that you are on your way.

If you are not able to pick-up your order at all the day of delivery, we will contact you the following week to make other arrangements for pick-up of your order.

Our Inclement Weather Policy

If inclement weather such as snow, ice or sleet is expected along our route and travel is risky, Kuhn Orchards will notify customers via email that we will postpone the delivery.  We may decide to deliver earlier or later in the week to avoid a predicted storm.  Either way, we will contact you as soon as we have made a plan of action.

Contact Us about Any Quality Control Issues

Kuhn Orchards takes great pride in the high quality fruits and vegetables that we grow.  If the quality does not meet your expectations, please contact us immediately.  Provide us with as much information as possible:

• When you received the item
• How you stored it
• What specifically was wrong with the product (color, odor, taste, appearance)

With this information we may better understand the problem and determine an appropriate solution.

We want you to be content with the items you receive.   To make things right, we will offer either:

• An equal replacement of the item (e.g. a jar of applesauce for applesauce),
• A replacement of the item with an equally valued product (e.g. apple butter for applesauce), or
• Provide you with a refund to your credit card for the value of the item.

VIENNA, VA

Saturdays, 8:00am – 10:30am
Emmanuel Lutheran Church
2589 Chain Bridge Road
Vienna, Virginia  22181

(Truck is located in the lower parking lot on the side closest to McDonald’s)